Frequently Asked Questions

 

What payment options do you propose?

S.T. Dupont accepts the following payment options: Visa, MasterCard, American Express and Paypal.

 

When will I be charged for my purchase?

A payment authorization request is sent to your bank when you place the order. For all items, excluding Made to Order and personalized items, you will be charged when your order is shipped. 

 

Can I cancel or modify my order?

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request but cannot guarantee your order may be adjusted once it has been processed.

 

What are the delivery times and options?

Your S.T. Dupont order will be delivered by Chronopost within 10 working days from the moment it has been processed by our warehouse. Additional 48 to 72 hours delivery time may apply during special operations.

We only deliver to the United Kingdom, excluding Jersey, Guernsey, the Isle of Man and Gibraltar. Additional delivery time may apply for customized products.

 

What are the delivery costs?

Delivery is complimentary for all online orders. The delivery cost information is automatically displayed during the ordering process, at the shipping confirmation stage. 

Minimum order amount is £162 VAT incl. Customs duties may apply upon delivery.

 

May I return my order?

You may return your order within 14 days from its reception. The items must be returned in perfect condition and with all their packaging. Any products not meeting these criteria will be shipped back without refund. In accordance with the General Terms and Conditions of Sale, personalized products may not be returned.

During the holiday season, the return period is extended until January 30, 2022 for orders placed between November 1 and December 31, 2021 inclusive.

How to return my order?

Please send the parcel to the following address:

Client E-commerce S.T. Dupont

BSL

9-11 rue de la fonderie

69740 Genas - FRANCE

We encourage you to use a tracked shipping service. We cannot be held responsible for the loss of a parcel shipped without a tracking service.

 

Are return fees refunded?

Return costs fall under the responsibility of the buyer.