Terms and conditions

 

  1. TERMS

What these terms cover. These are the terms and conditions (“Terms of Sale”) on which we supply products to you, when you order via our website https://uk.st-dupont.com/ (our “Website”).

It is important you read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

These terms may be changed at any time. In case of change of these terms, we will post revised terms on our website with the date of the change when you order your command.

  1. INFORMATION ABOUT S.T. DUPONT AND ITS WEBSITE

This site, accessible at https://uk.st-dupont.com/ (hereinafter referred as the Website) is published by S.T. Dupont, registered in the French Register of Companies under the number B 572 230 829 with the registered offices located at 92 boulevard du Montparnasse, 75014, Paris, France.

E-mail: service-client@st-dupont.com

Telephone number: + 33 (0)1 53 91 33 33 - Fax: 01 53 91 30 80

The site publication Director: Alain Crevet

The hosting is provided by the company Shopify whose head office is located at 126 York St. Ottawa, 0N K1N 5T5, in Canada.

The technic development of S.T. Dupont website has been realized by Disko Agency, 2 Place du Colonel Fabien

75019 Paris, France - Email : contact@disko.fr- https://www.disko.fr

  1. Use of the Website

By accessing or using the Website, you fully agree to all the terms of this Policy. If you do not agree with any of these terms, please do not use the Website. This Policy only applies to data collected on the Website.

  1. Placing orders - Contract

Placing orders. All orders are subject to availability and to a minimum amount of 135£. We do not take orders of gas refill.

 

Orders will have to be placed as follows:

Via our Website: Orders can be placed through the UK section of our Website.

We only deliver products in the UK. We do not deliver to (1) addresses outside the UK, (ii) care of a hotel (iii) PO Box addresses or (iv) business premises.

We only accept orders from customers aged 18 and over.

We only sell our products to consumers. Your order on our Website must not be made for or on behalf of any business activity and must be placed strictly for your personal use.

We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email.

 

Our acceptance of your order will take place when we email you and tell you have accepted and dispatched your order, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, or we have identified and error price or description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

  1. Price and Payment

The price of the products is in pounds sterling (£) which includes VAT, will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

Also, you do not have to pay the customs duties, they fall under our responsability.

We accept payment by credit card (Visa, MasterCard and American Express) and Paypal.

The payment of the product has to be done before the products are dispatched. The debit will take place once the products have been dispatched.

If the payment cannot be processed for any reason, the order will be cancelled and the contract ended immediately. We will inform you immediately in writing.

Security measures

Payments through our Website are managed on-line with the relevant banking organizations through facilities offered by Ingenico, a third party based in France which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal information including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Ingenico exclusively for the purposes of providing fraud screening services to us and to its own customers, as further detailed in our Privacy Policy.

To ensure that your credit, debit or change card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases in accordance with our Privacy Policy.

If an order placed by you is considered to be fraudulent or otherwise made in breach of this Terms of Sale, the sale will be cancelled immediately and, in the event than any sums have already been debited to you, they will be refunded within 14 business days after such notification.

 

  1. Providing the products

The costs (if any) of delivery will be displayed to you on our Website.

During the order process, we will indicate to you when we provide the products and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of price.

 

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay. Provided we do this, it will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products the client has paid for but not received.

  1. Returning products

In addition to your legal rights, you have the right to change your mind described in Clause 8, we operate an exchange policy in respect of items delivered. The conditions of this exchange policy are set out in this clause 7 below.

Within 14 days after the date of the delivery (or at last delivery in the case your products are split into several deliveries over different days), you may return the items in question by using either method below.

Products must be returned with their original packaging, complete with any related accessories or instructions booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes. You must take reasonable care of products if you wish to exchange them. The return costs are free.

Upon receipt of your product and after verification by our Quality Department, we will refund your order within a maximum of 30 days.

  1. Rights to end the contract

You may end its contract with us in the circumstances described below.

  1. If you have bought faulty or misdescribed product, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 11.
  2. It you have change your mind about the product, see Clause 8.4. You may be able to get a refund if the client is within the cooling-off period, but this may be subjected to deductions.
  3. If you end the contract for a reason set out at clause 8.1.to 8.2. below, the contract will immediately end and we will refund you for any products which have not been provided and you may also be entitled to compensation. The reasons are: error in the price or description of the product ordered and you wish not to proceed; there is a risk that supply of the products may be significantly delayed because of events outside our control; you have a legal right to end the contract because of something we have done wrong.
  4. You have a legal right to change his mind within fourteen (14) days.

 

  1. How to end the contract

To end the contract with us, you have to let us know by doing one of the following:

E-mail : service-client@st-dupont.com

Phone: +33 (0) 1 55 90 44 02, Monday to Friday 9am-6pm

The returned products must be in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed “Return Voucher” and the original invoice.

The return shipping costs are free.

We will refund you the price you have paid (excluding the delivery costs), by the method you used for payment. The refund will intervene within 30 days after the return reaches our warehouse.

 

 

  1. Our rights to end the contract

We may end the contract for a product at any time by writing to the client, if:

You do not make any payment to us when it is due.

You, within a reasonable time, allow us to deliver the products to you or collect them from us.

If you end the contract in the cases set out below, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

  1. If there is a problem with the contract

If you have questions about the product, you have to contact us. You can call our Client service team or email us.

E-mail : service-client@st-dupont.com

Phone: +33 (0) 1 55 90 44 02 Monday to Friday 9am-6pm

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

If you wish to exercise your legal rights to reject products, you must allow us to collect them from you.

 

  1. S.T. Dupont responsibility for loss or damage suffered by the client

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We can only be liable for business losses. We exclusively supply the products for domestic and private use. If you use the products for any commercial, business or re-sale, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

  1. Other important terms

This contract is between us and you. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against the client in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and each party can bring legal proceedings in respect of the products before the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either Northern Irish or English courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

Terms & Conditions

Preliminary article

In order better to serve the needs of its customers, S.T. Dupont (hereinafter referred to as the "Company") has implemented an online sales system in parallel to its shops and distribution network, offering a selection of S.T. Dupont items.

Article 1 – Application Scope

These terms and conditions of sale apply to all sales of items bearing the Company's brand concluded remotely via the Company's website, identified by its domain name: https://int.st-dupont.com/ (hereinafter referred to as the "Website"):

When an order is placed by natural customers acting in the capacity of consumers (in terms of the law and jurisprudence) and having their habitual residence in Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, Netherlands, Norway, Portugal, Switzerland and Sweden;

When an order is placed by the same natural customers for their own account or for delivery to third parties of their choice, who also have their habitual residence in the same regions and are deemed to be consumers (in terms of the law and jurisprudence).

Any sale of items bearing the Company's brands via the Website is subject to these terms and conditions of sale, which the customer hereby accepts. These terms and conditions of sale may be amended and updated, while the conditions applicable to an order placed by a customer for an item are those valid on the date of the order.

These terms and conditions of sale may be electronically downloaded by any person visiting the Website and may be copied and printed by the customer; these terms and conditions of sale shall be applicable in the form in which they are provided on the Website. Should these terms and conditions of sale remain accessible to the public via other websites or by any other means after being removed from the Website, they shall no longer be binding on the Company.

Article 2 - Information about ST DUPONT and its website

S.T. Dupont, a limited liability company with a board of directors and a supervisory board, with a share capital of 26,213,977.80 euros, registered in the Paris Register of Companies under number B 572 230 829

Registered office: 92 boulevard du Montparnasse – 75014 Paris – France

French VAT registration number 79 572 230 829

E-mail address: service-client@st-dupont.com.

Telephone: +33 (0) 1 55 90 33 33 - Fax: 01 53 91 30 80

The site publication Director: Alain Crevet

The hosting is provided by the company Shopify whose head office is located at 126 York St. Ottawa, 0N K1N 5T5, in Canada.

The technic development of S.T. Dupont website has been realized by Disko Agency, 2 Place du Colonel Fabien

75019 Paris, France - Email : contact@disko.fr- https://www.disko.fr

Article 3 – Information regarding the Items and limitation of liability

In accordance with the applicable legal and regulatory requirements, the information (name, definition, depictions of items, detailed description: properties, characteristics and composition, etc.) relating to all of the items offered for sale online and bearing the Company's brands is available in all of the shops and distribution networks of S.T. Dupont, or on the Website.

However, although the photographs and other depictions of the items represent them faithfully on the Website and in the shops and distribution network of S.T. Dupont – within the limits imposed by technology and in adherence to the best market standards – they should only be regarded as indicative and are not contractually binding. More generally, the Company cannot be held responsible for the following:

  • Any interruptions or delays in accessing or using the Website due to maintenance work, technical faults, an event of force majeure, third-party intervention or any circumstances of whatever nature, over which S.T. Dupont has no control;
  • The customer's or Company's inability temporarily to gain access to the Website due to circumstances over which S.T. Dupont has no control, such as computer failures, internet network interruptions or faults with the equipment the customer uses to access the internet

Article 4 – Ordering Items

4.1 Orders

The telecommunication costs incurred when accessing the internet and using the Website shall be payable by the customer. To buy a product when placing his or her first order customers will be required to open an account and to complete an order form, filling in the mandatory fields, in order for their selection to be processed by the Company. In the event of prolonged inactivity during the connection, it is possible that any selection made by the customer before this inactivity will no longer be available. Customers will be asked to restart the product selection process from the beginning. All the steps required to conclude the sale will be specified on the Website. Before completing their order, customers will have the option of verifying the details of their order and the total price, as well as to correct any mistakes, before confirming the order to express their acceptance. After the customer confirms their order, the Company will acknowledge receipt thereof promptly by e-mail. However, the sale will only be deemed final once the order confirmation has been sent to the customer by the Company. Only shipped items will be debited, together with the shipping costs.

We only accept orders from customers aged 18 and over.

We only sell our products to consumers. Your order on our Website must not be made for or on behalf of any business activity and must be placed strictly for your personal use. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email. Our acceptance of your order will take place when we email you and tell you have accepted and dispatched your order, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, or we have identified and error price or description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.2 Refusal of orders

The Company shall be entitled to refuse any abnormal order or orders placed in bad faith. Moreover, the Company shall be entitled to refuse any order placed by a customer with whom there is a dispute regarding payment for a previous order.

Customers may contact the customer service team responsible for the Company's Website with any questions they may have about their order by e-mail : service-client@st-dupont.com.

Article 5 – Price of Items

The prices displayed on the Website are given in euros and include all taxes, but exclude shipping costs.
The prices invoiced are those in effect on the date of the order.

The costs of shipping the items will be automatically displayed on the Website during confirmation of the shipping method (express or standard mail) and the country of delivery chosen by the customer and will again be communicated to the customer when their order is confirmed by e-mail.

On delivery, customers will receive written confirmation of the price paid and the shipping costs invoiced to them for each item. The invoice is available in the customer's account.

Article 6 – Payment

We accept payment by credit card Visa, MasterCard or American Express and Paypal. The order will only be confirmed if the goods are available and the transaction will be immediately debited to the customer's bank card following verification of the card details, upon receipt of the debit authorisation from the issuer of the bank card used by the customer. Payments made using a payment card are irreversible. By communicating their bank card number and the information indicated below, customers authorise S.T. Dupont to debit their bank card with the total amount of their order (including taxes and shipping costs).

For this purpose, customers guarantee that they are the holder of the bank card to be debited and that the name shown on this bank card is their own. They then communicate the sixteen-digit number and expiry date shown on the front of the bank card, and the security number shown on the back of the card, in a secure payment system. If for whatever reason the amount due cannot be debited from the customer's account, the sale will be terminated immediately and automatically, and the electronic purchasing process will be cancelled.

Payments through our Website are managed on-line with the relevant banking organizations through facilities offered by Ingenico, a third party based in France which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal information including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Ingenico exclusively for the purposes of providing fraud screening services to us and to its own customers, as further detailed in our Privacy Policy.

To combat online fraud, S.T. Dupont has chosen to use the 3D Secure system. The 3D Secure standard is based on the principle of requesting additional information known to the bank and the card holder during a transaction. This enables strong authentication of customers making online payments.
When making a payment on a merchant site displaying the "MasterCard Secure Code" and "Verified by Visa" logos, a new window appears to request the payer's personal information. Each bank is free to choose its authentication method. The information entered is checked to ensure that the internet user making the transaction is indeed the holder of the card being used. If you do not yet have your confidential 3D Secure code, we urge you to contact your bank. This authentication process is mandatory and any refusal or incorrect entry of the payer's personal information will result in the cancellation of the transaction. The display of the payment receipt in the customer's web browser indicates that the payment has been accepted and that the customer's bank card has been debited. Any unpaid amount due to the fraudulent use of a bank card will result in the information associated with the order being logged in a "payment incidents" file. A false declaration or any other anomaly may also be processed separately. If for any reason whatsoever (objection, refusal by the card issuer, etc.) the amounts due for payment by the customer cannot be debited, the online purchasing process will be immediately cancelled.

Article 7 – Delivery

Items can only be delivered to:

  • The customer's usual place of residence ;
  • A collection point selected by the customer when placing the order ;
  • To the delivery address indicated by the customer when placing the order, provided that this address corresponds to the habitual place of residence of a third-party beneficiary chosen by the customer and habitually resident in continental Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, Netherlands, Norway, Portugal, Switzerland and Sweden;
  • Or, failing this, to the address of the company for which the customer works, which must be located in Austria, Belgium, Denmark, Estonia, Finland,Luxembourg, Malta, Netherlands, Norway, Portugal, Switzerland and Sweden;

Notwithstanding the above, delivery may not under any circumstances be made to a hotel, a post box, or to any other temporary address.In this regard, customers agree to communicate the correct address of their habitual residence when confirming an order. When placing an order for delivery to a country other than continental France, the customer is the importer of the Product(s) concerned. Customs duties or other local taxes, import duties or state taxes may be payable. They shall be payable by the customer, who shall be solely liable for them. The items shall be delivered to the delivery address indicated by the customer after payment of the order amount has been registered. Delivery of the items ordered will take place:The Company will deliver the items ordered by standard or express mail, as chosen by the customer. It is hereby stipulated that any re-delivery of an order due to the customer being absent from the place of delivery at the time and on the date agreed upon will result in the customer being charged for the re-delivery costs incurred by the Company. Delivery will only be made in Austria, Belgium, Denmark, Estonia, Finland, Luxembourg, Malta, Netherlands, Norway, Portugal, Switzerland and Sweden.

Article 8 – Retention of title

The products ordered remain the property of S.T. Dupont until the entire payment has been received by S.T. Dupont.

However, the customer shall assume the risks (especially of loss, theft or deterioration) concerning the goods delivered as of the actual delivery date.

Article 9 – Intellectual Property Rights

The Company's goods and trademarks, whether figurative or otherwise, as well as more generally all other trademarks, illustrations, images, designs, models and logos shown on the Company's goods sold online, their accessories or their packaging, whether registered or not, are and will remain the sole property of the Company. Any complete or partial reproduction, download, modification or use of these trademarks, illustrations, images and logos, designs and models for any purpose and on any medium whatsoever without the explicit prior written agreement of the Company, is strictly prohibited. The same applies to any combination or merger with any other trademark, symbol, logo or, more generally, any distinctive sign intended to form a composite logo.

Article 10 - Personal data protection

The information communicated by the customer is essential for processing and shipping orders, and for issuing invoices and warranties. The omission of information will therefore result in cancellation of an order. By registering on the Website, the customer agrees to provide the Company with accurate and genuine personal information. Providing false information is contrary to these terms and conditions of sale and the terms of use specified on the Website.

In accordance with the French Data Protection Act of 6th January 1978, customers at all times have the right to access, correct or object to any of their personal data by sending a written request, verifying their identity, to S.T. Dupont, Administration des Ventes, 92 Bd du Montparnasse, 75014 Paris, with regard to the data entered on the Website. In addition, if customers give their agreement when registering on the Website, they will be sent promotional e-mails proposing new products, exclusive offers, prestigious events, etc. Customers may ask to no longer receive e-mails of this kind from S.T. Dupont at any time by clicking on the link provided for this purpose at the bottom of each e-mail sent by S.T. Dupont, or by contacting customer services by post at the following address: S.T. Dupont, Administration des Ventes, 92 Bd du Montparnasse, 75014 Paris.

Information processing is subject to a declaration made to the French National Data Protection Committee (CNIL). The Company is authorised to collect, process and use information concerning the customer. These data are processed electronically. This activity is strictly regulated: the file has been declared to the French National Data Protection Committee (CNIL) under receipt number 1342033. Customers have a permanent right to access and correct any data concerning them. They may at any time ask the Company to disclose what information it holds regarding them. Customers may at any time have such information corrected on request. The Company is the sole holder of information concerning customers.

Article 11 - Right of Withdrawal and Return of Items

Customers may exercise their right of withdrawal within a period of fourteen (14) full days from the date of receipt of their items, without having to provide a reason. During this period they may return the delivered items, in their original packaging and in perfect condition, complete (with the case, accessories, instructions, warranty, etc.) and accompanied by the delivery note and the return form provided in the customer area of the Website in the "My Orders" section,

Customers can request a prepaid return label from our customer service and send the item to the following address: S.T. Dupont – Client E-commerce – BSL, 9 - 11 Chemin de la fonderie, 69740 Genas – France.

It is up to the customer to retain proof of such a return. The Company recommends that items be returned by registered mail or by any other means that provide a specific date, as the costs and risks of the return will in all cases be assumed by the customer.

Refund of the price invoiced for the returned products will take the form of a credit to the bank card used by the customer to pay for the products in question, no later than thirty (30) days after receipt of the product and after verification by our Quality Department.
Any items returned by the customer in an incomplete, damaged, deteriorated or dirty state will not give rise to a full refund and will under no circumstances result in the issuance of a credit note for an amount equal to the initial order amount.

Items personalised at the customer's request cannot be returned.

Article 12 - Conformity – Warranty

Customers must ensure that items delivered to them correspond to the order they placed.

Any delivery faults such as :

  • damaged packaging ;
  • missing products ;
  • deteriorated products ;
  • products not corresponding to the order

Must be notified within the statutory period to the Company by e-mail sent to: service-client@st-dupont.com, explaining the delivery fault. Once the Company has given its agreement, customers must return the items in question in their original packaging, in perfect condition, complete (with the case, accessories, instructions, warranty, etc.) and accompanied by the delivery note and the return form, to the following address: S.T. Dupont – Client E-commerce – BSL, 9 - 11 Chemin de la fonderie, 69740 Genas – France.

No returns will be accepted without a completed return form.

It is up to the customer to retain proof of such a return. The Company recommends that items be returned by registered mail or by any other means that provide a specific date, as the costs and risks of the return will be assumed by the Company if the non-conformity of the item claimed by the customer is confirmed.

If it is not possible to exchange the returned item and if the customer does not wish to receive a credit note from the Company, reimbursement of the invoiced price for the returned non-compliant items will be made by means of a credit to the bank card used to pay for the order in question, no later than thirty days after receipt of the returned items by the Company.

The costs or returning and shipping a non-compliant item will reimbursed by crediting the bank card used to pay for the order in question, once the customer has provided proof of such expenditure.

The costs or returning and shipping a non-compliant item will reimbursed by crediting the bank card used to pay for the order in question, once the customer has provided proof of such expenditure.

In the event of any improper or fraudulent claims, the Company reserves the right to refuse future orders.

Article 13 - Force majeure

The Company shall not be responsible for the entire or partial non-performance of its obligations concerning the order placed by the Customer, if such non-performance is due to an event that constitutes a case of force majeure, as defined in substantive law.

The Company shall inform the customer of such unforeseeable circumstances or force majeure within seven days of their occurrence. If this suspension of the performance of the Company's obligations continues for more than one month, the customer will be entitled to terminate their current order and will be reimbursed by the Company as soon as possible by credit to the bank card used to pay for the order.

Article 14 - Non-Waiver

A waiver by the Company of the requirement to execute any of the provisions of these terms and conditions of sale will not constitute a waiver of the right to require execution of such a provision in future, either in whole or in part.

Article 15 - Cookies

In order to process the customer's order and with the aim of gaining a better understanding of the customer's requirements and personalising the services offered on the Website, the Company uses cookies. A cookie is a file stored on the hard disk of the customer's computer to indicate that he or she has visited the Website.

Cookies memorise the amount of time customers spend on the Website, their identity (by virtue of their e-mail address and password) and the contents of their basket. Once disconnected from the Website, this information will be stored for a period of thirty (30) days before being permanently deleted.

Customers may object to the storage of cookies when configuring their internet browser. They will then forego any personalisation of the service proposed to them on the Website.

Article 16 - Validity of the terms and conditions of sale

If any one of the provisions of these terms and conditions of sale should be declared invalid, either in whole or in part, the other provisions, and the rights and obligations resulting from these terms and conditions of sale, shall remain unchanged and continue to apply.

Article 17 - Litigation – Applicable Law

These terms and conditions of sale are subject to French law.

Should a problem arise with the order or delivery of the Company's items, customers will have the option of attempting to find an amicable solution before taking any legal action, including by seeking the assistance of a consumer organisation or any other advice of their choosing.

Any litigation that may result from the interpretation or performance of these terms and conditions of sale and the consequences thereof shall be subject to the sole jurisdiction of the French courts.

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S.T. DUPONT Service Center is available by phone from Monday to Friday from 09 am to 09 pm, or at any time via email.
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